Warranty

How long is my warranty period?
It is often only when a product starts to malfunction that one thinks about how long the warranty of the product in question has. When you shop with us, you always get a good guarantee! In each product description you will find the warranty period.

What does my warranty cover?
The warranty applies to malfunctions that occur during the warranty period. Defects that occur during or after a change in the product's function and appearance are not covered by the warranty. The guarantee also does not cover so-called handling faults, which includes accidental damage.

Faults within the warranty period
Should you have a problem with a product within the warranty period, the product can be sent for warranty inspection. A warranty check has a lead time of 1-2 weeks and results in the product being replaced. To establish a warranty case, contact us via e-mail to info@ntgear.se. Remember that you alwaysindicates your name, address, email address, order number and a description of the error.

Complaint
We inspect all products before they are sent to you. Should the product still be damaged or incorrectly dispatched when it arrives, we undertake in accordance with current consumer protection legislation to rectify the defect free of charge.
You must always contact us for an approval before returning a defective item.
The complaint must be sent immediately after the defect has been discovered.

How do I proceed with a complaint?
Any errors and defects must always be reported to info@ntgear.se where you enter your name, address, e-mail address, order number and a description of the error.
If we are unable to rectify the error or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping for approved complaints.
We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with current consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board, see arn.se.