Return & Exchange

Right of withdrawal

When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received an item that you have ordered.

1.1 When exercising your right of withdrawal:
You must announce that you regret it. The message must be sent to us info@ntgear.se. In your message, your name, address, e-mail address, order number and which goods the return applies to must be clearly stated.
You should return the products to us immediately and at the latest within the legal 14 days after the cancellation notice.
You are responsible for return shipping (6,9 EUR), delivery and condition of the products upon return, the products should therefore be sent well packaged and in original packaging.
The shipping cost paid at the time of ordering is not refunded upon returns.
On the refund amount, we automatically deduct 6,9 EUR for the return shipping and we reserve the right to deduct an amount corresponding to the decrease in value compared to the item's original value when the product is used or damaged.

1.2 The right of withdrawal does not apply to:
Products that have been sealed (sealed) for health or hygiene reasons and where the seal (sealing) has been broken by you.
Products that have the character of sealed audio or video recording and where the seal has been broken by you.
Specially made product, which has been tailor-made for you or has a clear personal touch to your wishes.
Services that have been completed and where you have expressly agreed to the service being started without the right of withdrawal.
Goods that can deteriorate rapidly, such as food.
Single issues of newspapers or magazines.

For more on the statutory right of withdrawal, see here .